USSD, app, web, agent, partner and campaign surfaces.
Architecture
Your estate stays yours: no lock-in, no replacement, no subscriber record leaving it.
HeuriTel reads pseudonymised context from your systems and writes recommendations back. Channels, AI and partners all resolve to systems that remain the source of truth.
HeuriTelCustomer-action and measurement layer
CRM / CDP
OCS / Billing
Entitlement
Channels
AI Fabric
Evidence ledger
Operator systems remain authoritative
No BSS replacement
Authoritative systems still decide account state, balance, entitlement, consent, refunds and service status.
Restricted adapters
External providers receive task-scoped instructions, not raw subscriber ownership or uncontrolled context.
Evidence ledger
Assignments, approvals, receipts, exceptions and remedies remain attached to the outcome trace.
From the data-processing agreement
Data residency and processing
The rows are held in a hosted libSQL database in Mumbai, India (ap-south-1); the uploaded files in an S3 bucket in Mumbai, India (ap-south-1); the model calls go to Amazon Bedrock in Mumbai, India (ap-south-1); the text of a turn is sent there and not stored by the processor; the email goes through Resend, for the sign-in codes and invitations. Requests are served by the processor’s edge, which holds no row of the controller’s data.
The platform’s design, in the agreement’s words; an organisation’s own agreement is composed from its profile and its deployment and read on its Settings.