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Products

Products

Thirty products in five areas and nine families. Start from what you need to get done, or from what you can open today.

Configured for

Government or public agency

Matched on what these products do, not filed under your kind of organisation.

Change

Reduce avoidable service cost

The contacts, truck rolls and manual cases a good decision removes. · 4 of 30 products

What you can open
Commercial and service operationsJourney Activation

Contact Centre & Customer Care

Resolve the reason for contact before making another offer.

Serves an outcome relevant to Government or public agency.

SoftwareInteractive preview

The example, and what sits underneath

Example: A customer is behind on payment.

30 decision definitions

Network, public sector and financial servicesNetwork Intelligence and Open Gateway

Network Operations & Autonomous Networks

Find the fault before the customer does, and fix it through the change process the network already trusts.

Serves an outcome relevant to Government or public agency.

SoftwareRequirements discovery

The example, and what sits underneath

Example: Forty alarms fire in ten minutes across three regions.

24 decision definitions

Commercial and service operationsPartner and Delivery Operations

Field & Workforce Operations

Send the right technician, with the right part, to the job that matters most today.

Serves an outcome relevant to Government or public agency.

SoftwareRequirements discovery

The example, and what sits underneath

Example: Sixty field jobs are open for twelve technicians.

14 decision definitions

Commercial and service operationsRevenue, Risk and Assurance

Operations, Finance & Back Office

Forecast the cash, catch the invoice that does not add up and triage the request from inside the business, with the discipline the customer decisions get.

Serves an outcome relevant to Government or public agency.

SoftwareRequirements discovery

The example, and what sits underneath

Example: A supplier's invoice arrives for more than the purchase order, on a contract whose rate changed last quarter.

20 decision definitions

Looking for something specific? Search every definition

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